30 Return policy: You may return the product, for any reason, within 30 days of purchase, with the following limitations: We will refund the purchase price of the product, but not the shipping costs. If the product is damaged, we will reduce the refund by the cost to repair or replace parts. If you have purchased through a reseller, the reseller may have a return fee. Please call to arrange return shipping. 1 Year warrantee on parts and labor: If the product fails within the first year, we will replace or repair any defective parts. Call or write to us, so that we can diagnose the problem. If the product needs to be shipped back to repair something defective, we will pay the shipping in both directions. Limitations: You must call or write to us in advance to make arrangements. If the cause of the problem was something that you did, you will have to pay for the shipping and repair. Upgrades: Software upgrades within a major release are free. If the upgrade is necessary to fix a serious bug, we will pay for shipping. If you want an upgrade to add features, you must pay for shipping. Limitations: We hope to make all future releases free, but we reserve the right to charge for major releases with significant new features. Phone Support: If you need help operating any of our products, call us for telephone support. If you are not the original purchaser of the product, give us the serial number, which is given on the first page of the instructions (spoken on the board).